Customer Service Excellence Training
To be an exceptional organisation, ‘good’ just isn’t good enough! With increasingly integrated and competitive services, customers expect excellent service standards. Our Customer Service Excellence Training programme is a fun, interactive, and practical experience for your service teams. It taps into the communication barriers faced on a daily basis and illustrates how to turn challenging situations around by going the extra mile to achieve excellence.
Don’t settle for second place- develop Customer Service Excellence and gain a reputation for being the best customer focused business.
Please note that this is not available as a Public Course.
Keep your competitors focused on you while you stay focused on the customer- that’s how you develop competitive edge!
- Determine what distinguishes your organisation from your competitiors
- Identify the needs of customers and learn to exceed expectations
- Learn skills to enact service failure recovery
- Develop consistently excellent service
- Learn practical tips for time management
- Practice making a great first impression and how to communicate effectively
- Consider ways to prevent complaints and apply effective complaint handling skills in a role-play
News & Blog
+971 4 3468835