CUSTOMER SERVICE EXCELLENCE

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Customer Service Excellence

To be an exceptional organisation, ‘good’ just isn’t good enough! With increasingly integrated and competitive services, customers expect excellent service standards. Our Customer Service Excellence programme is a fun, interactive, and practical experience for your service teams. It taps into the communication barriers faced on a daily basis and illustrates how to turn challenging situations around by going the extra mile to achieve excellence. 

Don’t settle for second place- develop Customer Service Excellence and gain a reputation for being  the best customer focused business.

Please note that this is not available as a Public Course.

Key Benefits

Keep your competitors focused on you while you stay focused on the customer- that’s how you develop competitive edge!

  • Determine what distinguishes your organisation from your competitiors
  • Identify the needs of customers and learn to exceed expectations
  • Learn skills to enact service failure recovery
  • Develop consistently excellent service
  • Learn practical tips for time management
  • Practice making a great first impression and how to communicate effectively
  • Consider ways to prevent complaints and apply effective complaint handling skills in a role-play
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2 DAYS

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Telephone:

+971 4 3468835

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info@protraining.net

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