Experience the importance of a strong customer focused culture and learn to work hard in order to achieve it! This is a business simulation in which teams are responsible for running a travel business called Tactic Travel, with the challenge to improve profits and increase customer satisfaction.
They are given roles and existing processes to master and then the ‘doors’ open for business under this new management. Teams quickly realise they must change the processes and focus if they are ever going to improve the level of customer satisfaction, loyalty, referrals, and ultimately, the financial outcomes needed to stay in business.
Please note that this is not available as a Public Course.
Customer focus is about hard-edged business!
- Discover the importance of an outside-in perspective, customer requirements, and customer satisfaction versus customer delight
- Learn about the customer emotional bank account, customer communication
- Discover how to create ambassadors/promoters
15 PER FACILITATOR
1 TO 2 DAYS