How do you create an exceptional customer experience? Learn crucial lessons for frontline customer staff, including customer service and needs, prioritising customer experience, and efficient, effective handling of customer demands. Our customer service game puts a playful spin on developing irreplaceable customer drive through immersive learning and active involvement. Master the balance between service effectiveness and costs with Customer Drive™.
Ensure customer needs are at the center of your business strategy
- Develop personal accountability in employees as they deal with customers
- Discover customer-oriented service concepts such as first call resolution, end-to-end responsibility, complaints handling
- Create impactful changes by developing real, practical tools
- Boost customer-focused competencies
15 PER FACILITATOR