Retail Selling Skills
This programme develops front-line selling capability in retail and showroom environments. Participants learn to read the customer, to present products with confidence, to handle objections, to upsell appropriately, and to create an experience that generates loyalty and repeat business.
Key Benefits
Retail sales requires real engagement and a keen understanding of the customer.
- Ensure consistency in selling approaches
- Clarify what is expected of each sales person when representing the company
- Identify features, advantages and benefits of the product and apply it in a sales call scenario
- Walk the participant through the process of effective client communication, uncovering needs, matching to solutions, overcoming objections and closing the sale
- Demonstrate effective business etiquette and client entertainment skills
MAX 14
2 DAYS
CORPORATE TRAINING